A Holistic Maturity Model for Quality Assessment and Innovation in Peruvian Universities

Abstract

This study proposes a holistic maturity model to evaluate and optimize the performance of Peruvian universities. It addresses key dimensions such as favorable governance, university talent (including students, faculty, and administrators), substantial resources, and results. It is based on the Design Science Research methodology and the Mettler framework. On the other hand, the Delphi method was selected for its ability to consolidate expert opinion. Aiken’s V coefficient was used to determine content validity, evaluating criteria such as clarity, relevance, and coherence, to ensure the reliability of the instrument. This model defines concrete practices for each maturity level, facilitating the progressive implementation of improvements in different university contexts. It contributes to Education 4.0 through the IT strategic alignment practices of the enabling governance dimension, promoting the implementation of personalized teaching methods and hybrid learning models. Regarding the Society 5.0 approach, the model prioritizes social impact and environmental sustainability through university social responsibility, ensuring that universities contribute to human and technological development. Finally, this proposal will support decision making in university management and educational policies in Peru and in international contexts.