Evaluation of university performance using BSC and ANP

Abstract

Measuring the relative performance of universities play important role on better educational planning. During the past few years, balanced scorecard (BSC) has become popular among researchers as a technique for measuring the performance of business units. This method studies a particular firm in terms of four different perspectives including internal processes, learning and growth, customer and financial figures. One primary concern on using such method is that this method does not consider the relative importance of these components. In this paper, we present a hybrid of BSC with analytical network process to measure the relative performance of an educational unit in Iran. © 2013 Growing Science Ltd. All rights reserved.