An Application of Value Analysis for Lean Healthcare Management in an Emergency Department

Abstract

This paper investigated the value concept of lean management to improve the performance of an emergency department (ED). This paper aims to analyze on patient perceived value (PPV) to apply lean management principles in the ED. The DEMATEL (Decision Making Trial and Evaluation Laboratory) method has been suggested to specify the influence degrees of these values in ED. The results show that the “availability of equipment” value has remarkable influence on the other values.