Performance of a Computer-Based Troubleshooting Task in the Banking Industry: Examining the Effects of Age, Task Experience, and Cognitive Abilities

Abstract

This study examined age differences in performance of a simulated real-world computer task per-formed by accounts balancing operators in the banking industry. The task involved using Windows-based software to troubleshoot customer checking accounts that were out of balance. One hundred and five participants from 3 age groups, younger (20-39), middle- aged (40-59), and older (60-75), performed the task over a 3-day period. In addition to ...