Challenges Facing Procurement Processes Digitalization: A Case of Tanzania Electric Supply Company Limited - Dar es Salaam

Abstract

Purpose: This study aimed to assess challenges facing digitalization of procurement processes at Tanzania Electric Supply Company Limited (TANESCO) in Dar es Salaam. Materials and Methods: Technology Acceptance Model was utilized in this study. This research utilized a mixed research approach, combining quantitative and qualitative methods, targeting all 408 employees across various Tanesco departments. Sampling techniques included simple random and purposive sampling, with data collected through questionnaires, interviews, and documentary review. Descriptive statistics, facilitated by SPSS version 26, were employed for quantitative data analysis, while content analysis was utilized to analyse the qualitative data obtained from interviews. Findings: The challenges identified in this study, include concerns about limited vendor relationship improvements and the need for enhanced transparency. Based on the findings, it is recommended that TANESCO continues to embrace digitalization in its procurement processes but focuses on addressing challenges to maximize its benefits. Implication to Theory, Practice and Policy: Future research should examine employee attitudes and the effectiveness of change management strategies in the context of digital procurement could contribute to a comprehensive understanding of the human dimension in the digitalization journey.