A web-based program to empower patients who have schizophrenia to discuss quality of care with mental health providers

Abstract

Objective: This study evaluated a Web-based tool to help patients with schizophrenia communicate with clinicians about evidence-based treatments. Methods: Fifty patients used an interactive Web-based intervention featuring actors simulating a patient discussing treatment concerns (intervention group; N=24) or were shown an educational video about schizophrenia treatment before an appointment for routine follow-up care (control group; N=26). The visits were recorded and analyzed by using the Roter Interaction Analysis System. Results: Visits by patients in the intervention group were longer (24 versus 19 minutes, p