A case study of e-government website affinity design

Abstract

With the rapid development of information and Communication Technologies (ICTs) and a wide range of mobile devices, the government website must provide rich information to adopt multi-mobile devices and response the public questions quickly. In Taiwan, the National Development Council (NDC) has established the website-checking system, then help each government organization to improve the website service. Therefore, the purpose of this study is to apply the design research method. To solve the current issues of the old website design, the case study was discussed based on theories of four main operation performance indicators by NDC, ten major digital service designs by UK Government, as well as six main principles of the user-friendly web design. The case study of government website, the old website used the checking system was 88 score points, but the new website got 99 points, the only one item didn’t get is the website rank must under 1000 in Taiwan. The methodology developed by the process of this research provided appropriated solutions for the same issues, which county and municipal government may encounter with in the future. In response to the ever-changing web service, service innovations and future designs can be brought into institutions by applying it. In addition, it achieved goals, such as improving website performance, enhancing the transparency of government administrations, and strengthening the power of public supervision of governments.