Book Review: The Sage Encyclopedia of Quality and the Service Economy

Abstract

The purpose of this two-volume reference work is to provide a “comprehensive encyclopedia on the subject of quality and services” through contributions from more than two hundred of the world’s leading experts within the research areas of quality and service sciences” (xxix). The publisher’s goal is to explore major questions within the area of quality and service sciences. The volumes contain 240 entries written by international contributors described as leading academic experts on their specific topics.