Implementation of quality management system with 5'S in a hand tool industry - A case study

Abstract

The implementation of a quality management system (QMS) with 5'S provides working performance at optimum level which helps to achieve the objectives and targets. The aim of the study was to point out the benefits achieved by implementing quality management system procedures with 5'S in the manufacturing industry. The study included a level of documentation structure in accordance with 5'S. For the implementation of the quality management system, a group discussion was held with the process owners. This study was one of the few studies that reported an assessment for this manufacturing industry. During study, manufacturing and inspection processes were evaluated to meet the objectives. Five-S, performance indicators, display management and pareto chart were used. Barriers as well as benefits were also found in industry. The main obstacles in the industry were the lack of understanding of the principles of quality management and the attitude of the workers in the workshops. The main benefits preferred by the industry were a systematic approach to operations, continuous improvement, 5'S cleaning and reduced rejection rates.