Implementing IT Enterprise Architecture to Improve the Provision of IT Resources for Public Sector

Abstract

This research explores the implementation of IT Enterprise Architecture (ITEA) within a Brazilian public administration office, focusing on enhancing the provision of IT resources and services. Utilising the Action Research methodology, the study developed and implemented an ITEA framework and platform tailored to the specific needs of an IT organisation managing shared services across multiple federated agencies. The findings highlight the potential of ITEA to systematically integrate and optimise organisational processes, improve collaboration, and enhance information flow. Despite the benefits, challenges such as the traceability of business and IT alignment and a significant skills gap among IT professionals were identified. The study underscores the need for competency development programmes and a review of recruitment and training policies to ensure the sustainability and effectiveness of EA practices in the public sector.