Methodological Approaches for Researching Complex Organizational Phenomena

Abstract

Organizations face an increasingly turbulent environment requiring flexibility and agility of pro-cesses and structures. Therefore, it is necessary to examine the interaction between formal organ-izational structures and informal networks in fulfilling these needs. A considerable body of evi-dence about informal collaborative arrangements in organizations exists, pointing to their im-portance in achieving results. This paper presents methodological considerations in an in-depth investigation of the complementary roles played by formal and informal structures in meeting the information and resource needs of people operating in an environment characterized by volatility, high tempo, and uncertainty. It argues that a new methodological approach is needed for this type of study. The research methods chosen for the study are discussed and justified in terms of the research problem. The essence of this paper is to detail the methodology used and draw lessons on this in light of its application.