The Impact of Citizens’ Engagement on E-Government Applications from the Employees Perspective in the Jordanian Financial Sector

Abstract

The study aimed to identify The Impact of citizens’ engagement on E-government applications from the employees perspective in the Jordanian financial sector. A quantitative questionnaire survey was conducted. Data was collected from (612) workers in the main centers of the ministry of finance, (the department of public tenders, income tax, PES costumes, and the department of Lands & Survey). The study depend on statistical package for Social Sciences (SPSS 26) by using appropriate statistical methods to test the hypotheses. The results revealed that the level of citizens' engagement in e-government, from the perspective of employees in the financial sector, was medium. The results indicated also that the level of influence factors of e-government application in the public financial sector from perspectives of workers in this sector came high. Our research mainly contributes positively and significantly to highlighting how to achieve impressive and sustainable levels of quality for e-government applications.