Services immatériels et relationnels : intensité du travail et santé

Abstract

Immaterial and relational services occupy an increasingly important place in economy and growth dynamics. This explains why private firms and public organizations are trying to rationalize them. Based on a chacacterization of immaterial economy, this paper illustrates the importance of time for regulating (behavioural adjustments) and of time intended for immaterial investments pertaining to regulating modes of workload intensity (training, reporting, evaluatinon...) as well as their impact on health,