TOWARD A HUMAN SYSTEMS INTEGRATION APPROACH TO THE DESIGN AND OPERATION OF A REMOTE AND VIRTUAL AIR TRAFFIC CONTROL CENTER

Abstract

Remote and virtual centers have been studied for the past twenty years as an alternative to the traditional air traffic control tower environment. Designing such complex sociotechnical systems requires a systems engineering approach that appropriately integrates the human element as well as the technological and organizational components. In this paper, we identify the challenges of implementing this human-systems integration in the design of complex systems. We present the feedback we obtained from a series of semi-structured interviews with people involved in the development of military air traffic solutions. The participants' responses helped us establish methodological guidelines for designing and building a disruptive remote and virtual air traffic control center. We discuss how virtualized human- in-the-loop simulations in particular should help designers analyze user activity and be more flexible in system acquisition.