Acolhimento na atenção primária à saúde na ótica de enfermeiros

Abstract

Objective: To understand how the welcoming process occurs in the basic health units from the viewpoint of nurses. Methods: An exploratory study with a qualitative approach that used semi-structured interviews, and adopted the content analysis technique proposed by Bardin for data analysis. Results: Among the ten interviewed, nine were female. Analysis of the statements led to the emergence of access and the work process as empirical categories. Conclusion: Welcoming is performed in the Basic Health Units of a Regional Federal District, but not in a structured manner, nor is it grounded in the recommendations of the Ministry of Health.