Study of times and movements in the service sector: an analysis in a beauty salon

Abstract

This work presents a review of motion and time made in the most performed service in a small beauty salon in Mossoró - RN - Brazil. Thus, this research aims to use the knowledge derived from the engineering of methods, precisely, the studies movements and times and to associate such studies, which were developed mainly within the manufacturing process, to bring to a service delivery environment. To have specific objectives, to prepare a flowchart of the operation of the manicure service, to find the standard time of this service through the chronoanalysis of the stages of the task and to carry out the study of the methods developed during the execution of the service in question. In this sense, it can conclude that employing the chrono-analysis tool, the default time for the chosen operation is approximately 36 minutes. This finding means that this is the period required to provide a unit of the manicure service, considering the skills, efforts, conditions, and consistencies of the operator, the physical environment, the materials, and equipment analyzed. This work presents a study of motion and time in the most performed service in a small beauty salon in the city of Mossoró/RN, in Brazil.