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ISO 20000 for IT

  • Disterer G
Business & Information Systems Engineering (2009) 1(6) 463-467
DOI: 10.1007/s12599-009-0076-x
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Abstract

Since the end of 2005 the international standard ISO 20000 has been deployed for IT service management (ITSM) as a standard for the provision of IT services. Meanwhile, a growing number of IT service providers undergoes ISO 20000 certification in order to provide evidence for their conformity with the standard and to keep it as a quality signal for their customers.

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APA

Disterer, G. (2009). ISO 20000 for IT. Business & Information Systems Engineering, 1(6), 463–467. https://doi.org/10.1007/s12599-009-0076-x

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