Improving the performance of technical services personnel of car enterprises in digital ecosystems

Abstract

Based on the research, the article discusses the trends in the use of digital technologies and the creation of digital ecosystems in the road transport industry. Transport informatization has created the basis for a transition to a new level of functioning in the context of digital production ecosystems, which focuses personnel's attention on increasing labor productivity, accelerating interactions with consumers of transport and car maintenance units. However, the digital environment requires automotive personnel to improve existing and create new competencies related to digital literacy, information exchange, and increased communication skills. A digital ecosystem of the engineering and technical service of a car enterprise, a model of personnel competencies (by the example of a controller of the technical condition of vehicles) are proposed.