Factors influencing patients’ intention to use the Health Clinic Online Appointment System app

Abstract

Online mobile appointment systems have become important for the patient and the clinics. This research attempts to look into the variables that influence patients' intentions to use the app “Sistem Janji Temu Klinik KKM’ through the development of a research framework according to the Unified Theory of Acceptance and Use of Technology (UTAUT). Information was gathered from 238 patients across Selangor. The results suggest that governments must implement suitable strategies to foster patients’ motivation in using the mobile application apps could be raised. In summary, this study concludes that the main results, as determined by the regression analysis, support that subjective norms have a significant influence on individuals’ intention to use Health Clinic Online Appointment System apps.