Defensive routines in engineering managers and non-engineering managers - A case analysis

Abstract

There is a perception that engineers experience challenges in areas such as communication, conflict resolution, and leadership. Defensive routines are actions implemented as a result of being in an embarrassing or threatening situation. This research uses a case study approach to measure whether defensive routines are more common in engineering managers or non-engineering managers. Twenty-seven managers created case studies based on their unique experiences as managers. These case studies were scored, and the results of this research indicate that engineering managers employ defensive routines more commonly than non-engineering managers.