The role of technology as an enabler in job redesign

Abstract

This paper is an acknowledgement of the role of technology as an enabler that encourages the constant need to evaluate, update and employ changing job descriptions and business processes that truly acknowledge job requirements as they are versus notions of what they have been or should be. Advancements in technology have brought about a significant amount of change in terms of how we go about doing our daily work. The evolution from being a manufacturing economy to being information and service based brought to the workplace new realities and responsibilities. As a result, workers can no longer expect to be given a specific listing of assigned duties and tasks that remain fixed over a long period of time. The new paradigm in the workplace relies on continuous demands for improvement and acquired knowledge in a dynamic environment. The catalyst that enables continuous improvement is technology. © Universidad Alberto Hurtado, Facultad de Economía y Negocios.