TMT Diversity, Decision Quality and Service Sector Firm Performance: A Research Agenda

Abstract

This paper reviews the extant theoretical and empirical literatures on TMT Diversity, Decision Quality and firm performance in a service sector setting. The constructs are traced from their theoretical roots and their nature, characteristics and operational descriptions provided. The emerging gaps in knowledge emanating from the theoretical and empirical literature are summarized and a theoretical model linking the constructs proposed. The paper makes several propositions and calls on future research to develop data collection tools for measuring the constructs in the study in empirical work.