Cockpit/cabin Crew Communication: Problems and Countermeasures

Abstract

Communication and collaboration between the cockpit and cabin is one of the important human factors affect flight safety and it is an important part of crew resource management. In the paper, in order to better facilitate communication and collaboration between cockpit and cabin, we analyzed the communication barriers between the cockpit and cabin from the aspects such as history, nature of work, culture and so on. Then analyzed the various sources of information required that the cabin crew communicate with the cockpit crew, such as passengers, standard operation procedures, Cabin Intercommunication Data System, catering staff, maintenance staff, etc., studied the methods to obtain information from the information sources. Finally, this paper presented some ways to promote the communication between the cockpit crew and cabin crew, including briefing, good information sharing and good crew coordination training. This study can effectively promote the effect of crew resource management and is of great significance to flight safety.