Investigating the Organizational Citizenship Behaviours of Hotel Business Employees through Structural Equation Modelling: A Study in Rize Province

Abstract

The aim of this research is to identify organizational citizenship behaviours of employees working in hotels operating in Rize. To this end, a questionnaire was applied to 228 employees working in these hotels. The gathered data were analysed with LISREL program. Positive significant differences were found between factors of organizational citizenship behaviours as a result of confirmatory factor analysis which was carried out to identify research participants’ organizational citizenship behaviours. It is identified that the most effective variables on Altruism factor by 0.87 are “I help an employee learn the tasks who has just started the job” and “I do not refrain from sharing materials I have with the business employees for work related problems”; the most effective variable on conscientiousness factor by 0.84 is “I want to participate in all activities that create positive image for my organization”; the most effective variable on courtesy factor by 0.88 is “I warn other employees not be harmed when unexpected problems arise”; the most effective variable on sportsmanship factor by 0.68 is “I take active role in the resolution of conflicts occurring in my organization”; and the most effective variable on civic virtue factor by 0.86 is “I keep up with changes in the structure of my organization”. In addition, conscientiousness factor and sportsmanship factor have an effect of 0.99 between each other.