Management developed DSS and organizational transformation

Abstract

Management developed Decision Support Systems (DSS) are a major factor in business computing. Most of these DSS are developed using evolutionary approaches. These approaches stress continuous development of decision tasks. One drawback of continuous development of decision tasks is that it can lead to exploitation of old tasks instead of exploration of new possibilities. In an organization that experienced this problem, an intervention was made, using two approaches presented in this paper. As management developed DSS are becoming more important to organisations, it is critical to assess their value. For such an assessment we propose that the resource-based view of the firm might be useful.