Libraries of Things: Understanding the Challenges of Sharing Tangible Collections and the Opportunities for HCI

Abstract

"Libraries of Things"are tangible collections of borrowable objects. There are many benefits to Libraries of Things such as making objects and skill-building accessible, reducing waste through the sharing of items, and saving costs associated with purchasing rarely-used items. We introduce the first HCI study of Library of Things by interviewing 23 librarians who run a variety of collections such as handheld tools, gear, and musical instruments - within public institutions and more grass-roots efforts in the private sector. In our findings, we discuss the challenges these collections experience in changing behavioural patterns from buying to borrowing, helping individuals 'try new things', iterating to find sharable items, training staff, and manual intervention throughout the borrowing cycle. We present 5 opportunities for HCI research to support interactive skill-sharing, self-borrowing, maintenance recognition and cataloguing 'things', organizing non-uniform inventories, and creating public-awareness. Further in-the-wild studies should also consider the tensions between the values of these organizations and low-cost convenient usage.