Brief Version of the Frankfurt Emotional Work Scale and Gender Difference in Emotional Labour

Abstract

This study was designed to assess the psychometric properties of a brief version of the Frankfurt Emotion Work Scale (FEWS) adapted to Spanish in a sample of teachers, taking into consideration gender differences. Method: The sample consisted of 9020 teachers of public education in the Valencian Community (Mage = 45.33 years, SD = 9.15; 72.5% female). Results: The psychometric properties are adequate. It consists of 12 items grouped into six factors that explain 79.54% of the variance. Cronbach’s alpha and composite reliability coefficients (CRC) for the full scale are adequate: α = 0.79; CRC = 0.90. Confirmatory Factorial Analyses also confirm the structure of the scale (χ2 = 890.36, S-B χ2 = 747.38, df = 39, NFI = 0.945, NNFI = 0.911, CFI = 0.947, IFI = 0.947, MFI = 0.925, and RMSEA = 0.069). Convergent and discriminant validity were also probed. Finally, a gender effect over Emotional labour was found, there was a difference between gender in the scale and all of the dimensions of the questionnaire, with higher values on women. Conclusions: according to the results of this study, the use of this diagnostic tool for Spanish non-university teachers appears to be justified.