Interviewing the Interviewer: AI-generated Insights to Help Conduct Candidate-centric Interviews

Abstract

The most popular way to assess talent around the world is through interviews. Interviewers contribute substantially to candidate experience in many organizations' hiring strategies. There is a lack of comprehensive understanding of what makes for a good interview experience and how interviewers can conduct candidate-centric interviews. An exploratory study with 123 candidates revealed critical metrics about interviewer behavior that affects candidate experience. These metrics informed the design of our AI-driven SmartView system that provides automated post-interview feedback to Interviewers. Real-world deployment of the system was conducted for three weeks with 35 interviewers. According to our study, most interviewers found that SmartView insights helped identify areas for improvement and could assist them in improving their interviewing skills.