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Analysis of WhatsApp Users’ Consumer Satisfaction and Loyalty During The Covid-19 Pandemic in Samarinda

  • Martati I
  • Suminto S
  • Kusrihandayani D
  • et al.
Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021) (2022) 647
DOI: 10.2991/assehr.k.220301.087
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Abstract

… on esatisfaction and e-loyalty?; 2) does e-satisfaction have a significant effect on e-loyalty of … -trust, perceived usefulness on esatisfaction and e-loyalty of WhatsApp users in Samarinda. …

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APA

Martati, I., Suminto, S., Kusrihandayani, D., & Wulansari, K. (2022). Analysis of WhatsApp Users’ Consumer Satisfaction and Loyalty During The Covid-19 Pandemic in Samarinda. In Proceedings of the International Conference on Applied Science and Technology on Social Science 2021 (iCAST-SS 2021) (Vol. 647). Atlantis Press. https://doi.org/10.2991/assehr.k.220301.087

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