The process approach to increasing environmental friendliness of transport and logistics services

Abstract

The article considers the use of the concept of integrated approach to manage transport and logistics services with elements of modern logistics technologies and total quality management. The author proposes the process model of quality management for the transport services. The using of this model can help the organization to define logistics processes of a high-priority and to redirect resources for the efficiency and quality improvement of selected transport and logistics processes. It can help to solve the environmental problems caused by modern transport. The author offers the directions of quality improvement based on the integrated approach and results of its application.