In recent years, Mobility-as-a-Service (MaaS) has attracted much attention in the context of smart city development. One of the models of intelligent mobility is car-sharing, a modern and convenient form of renting vehicles through a mobile application. Car-sharing is a solution that can help to mitigate the effects of excessive traffic congestion, noise, and air pollution in cities. In Poland, car-sharing has developed in recent years. To increase its popularity, it is necessary to look at the barriers from the user’s perspective. The presented study is a diagnosis of car-sharing problems based on customer reviews. The reviews were obtained from the Google Play store and cover the applications of Poland’s three largest car-sharing service providers. Descriptive statistics and sentiment analysis were used to identify the problems. The study of users’ comments made it possible to establish that car-sharing has gained tremendous popularity in recent years, reflected in the number of reviews. Moreover, car-sharing services are assessed positively by the majority of users. Women perceive services more positively than men, although they are a minority among car-sharing users. The main problems described in the comments relate to the operation of the application, in particular, the registration of new users and the unclear payment policy.
CITATION STYLE
Pawełoszek, I. (2022). Towards a Smart City—The Study of Car-Sharing Services in Poland. Energies, 15(22). https://doi.org/10.3390/en15228459
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