Factors Driving Performance of Public Sector Organizations (PSOs): A Systematic Literature Review

Abstract

This Systematic Literature Review (SLR) has been conducted to identify factors that drive Public Sector Organizations (PSOs) performance. A research question has been formulated to pursue the objective, and the ‘Organizational Performance’ concept has been operationalised. 3,423 research results have been obtained after searching the identified keywords in the ‘ISI Web of Science’, which have been reduced to 921 after refinement. Finally, 304 research articles were included for analysis after applying inclusion and exclusion criteria. After a comprehensive review of the included research articles, more than 200 factors that influence the performance of PSOs have been identified. These factors were later classified and summarized into 9 main categories/themes. The author concludes the review paper by presenting a comprehensive model summarising the factors influencing PSOs' performance.