Security and privacy concerns in mobile payment services

Abstract

Mobile technology is becoming more central to human life, especially with the current ongoing global pandemic which points out that there will be an increasing need for mobile payment service as it requires little or no contact in making payments. However, mobile payment is not among the most commonly used mobile utilities because of the security and privacy concerns posed by mobile payment. The prime aim of this study is to determine the security and privacy concerns with the highest existence and then address them by identifying a rational and objectively agreed approach on how to resolve the problems discovered. A sensitive Analytical Hierarchy Process (AHP) Pairwise Comparison approach will be used to solve the security and privacy challenges associated with mobile payment services. This study shows that leakage of personal data is the highest risk concern by most users of the mobile payment system (MPS) while loss of “intended purchase” has the lowest risk concern from what we could derive. Keywords: AHP Model; Mobile Technology; Mobile Payment Services; Pairwise Comparison.