Is Smart Governance Internal Collaboration Works on the Implementation of the Smart City Yogyakarta?

Abstract

Smart city concept is a sustainable urban growth with good quality of life. By adapting governance to smart cities, governance has become more public responsible. The issues that generated resident complaints which became internal problems within LGO still overlap. The analytical method used is quantitative by using a data collection source of complaint-identified cases through the Jogja Smart Service application with the UPIK section (Information and Complaints Service Unit). Data from 2016-2019 were reported as many as 796 cases via the complaint system. In the results of this research, the existance of variable data and information are essential co-operation keys that are often overlooked, therefore there is no time relationship. Including the four variables of this article, the strongest variables are participation and engagement, while the weakest variables are data and information.