Changes in Human Resource Management Practices in a Pandemic: Insurance Companies

Abstract

The purpose of this study is to analyze changes in human resource management practices in a pandemic using the example of insurance companies. The study presents approaches to the main differences in the concepts “personnel management” and “human resource management”. Based on the analysis of secondary sources, the problems of human resource management in insurance companies in a pandemic were identified, and options for solving them were provided. In the conclusion, the authors determined that in the context of the COVID-19 pandemic, the HR function in an insurance company should be implemented by leveling the problems that arise during the transition to teleworking, developing digital skills of employees and moral and psychological support and maintaining stable relationships, as well as applying measures to maintain and increase the level of staff involvement, strengthening control measures and changing internal communications.