The information professional and the co-creation of value in information services: theoretical contributions

Abstract

Introduction: The co-creation of value is a relevant factor for the development of better informational services provided by libraries. These services require reassessments of processes that involve their various participants. The co-creation of value offers opportunities for better integration between provider and user of information services. In this aspect, the question is how to understand the participation of the participants in this process. Objective: The objective of this study is to build a theoretical framework that allows the investigation of the processes of co-creation of value in informational services from the perspective of the service provider (information professionals/library). It is justified by the lack and lack of understanding of how the co-creation of value in libraries occurs, mainly on the aspects of providing informational services. Methodology: It is a theoretical essay, of a conceptual and analytical nature. Results: As a result, through national and international literature reviews, it was possible to delimit the study scenario, which resulted in a structure of connections, which enabled the construction of the frame of reference. Conclusion: It is concluded that the frame of reference can contribute to the theoretical advance and development of studies that allow the investigation of the processes/elements of co-creation of value of the users, and perhaps the construction of models and the management of these elements.