Enhancing Student Satisfaction through Service Quality and Perceived Value in Islamic Boarding Schools

Abstract

This study aims to analyze the influence of service quality and perceived value on student satisfaction at Islamic boarding schools in Jombang Regency. Service quality includes three main dimensions, namely the quality of the physical environment, the quality of personal interaction, and the quality of results. The perceived value consists of five dimensions: functional value, emotional value, social value, epistemic value, and conditional value. Student satisfaction is measured based on learning programs and teaching methods. This study uses a quantitative approach with a survey method. The research sample amounted to 200 students who were selected using the proportional sampling technique. Data were collected through questionnaires and analyzed descriptively. The results of the study show that the quality of services is most affected by the quality of the physical environment, which includes learning facilities, dormitories, and worship facilities. The perceived value is most influenced by epistemic values, which reflect the students' curiosity in exploring religious knowledge. Meanwhile, student satisfaction is most influenced by learning programs that integrate Islamic values in each subject. This research makes academic and practical contributions, especially in the management of Islamic boarding schools to improve the quality of service and student satisfaction through strengthening Islamic educational values.