THE RELATIONSHIP BETWEEN NURSING SERVICE QUALITY AND THE LEVEL OF PATIENT SATISFACTION IN THE INPATIENT CARE OF DR. RASIDIN PADANG

Abstract

The report of the decrease of the number of patients in Dr. Rasidin Padang is based on the annual report on patient ward. This study aims to reveal the relationship between nursing service quality and the level of patients’ satisfaction in the inpatient care of Dr. Rasidin Padang. The experiment was conducted in an internal room at Dr. Rasidin Hospital from January to August 2017. This study shows that 170 people were got admitted to inpatient section during last two months. There were 63 samples and they were taken purposive sampling. The data were analysed after using univariate and bivariate Chi Square test with 95% confidence level. The result showed that more than half (65.1%) patients expressed discontent with the quality of nursing service, and more than half (69.8%) patients stated that the quality of nursing care is not satisfactory in 2017. Bivariate result shows that p value is 0.000. So, the relationship between the quality of nursing care and the level of patients’ satisfaction is very significant. The leadership of this hospital to evaluate the services is based on a predetermined standard. So, a refresher training for the nurses to improve the quality of service to the patients is needed.