Causative failure factors of communications management in mixed-use development projects in Malaysia

Abstract

Construction delay has been a persistent challenge for the Malaysian construction industry. This has resulted in many issues, including public complaints, government loss of reputation and income and a decline in the gross domestic product output of the industry. Furthermore, the construction industry is a complex business with several stakeholders continually sharing information. Hence, ensuring project success has to be the utmost important task of a project manager. Often the construction industry is marred by high cases of delays, overruns, poor quality, health and safety issues, emissions and sustainability issues as a result of ineffective communication practices. Therefore, this paper aims to examine causative failure factors of communications management in mixed-use development projects in Malaysia. Based on the literature review, 11 factors and 44 items were identified. These factors and items were evaluated by 141 respondents from the Malaysian construction industry. Data analysis was done using SPSS 23.0. This study found that the most critical causative failure factor is team meeting discussions. The respondents believe that there is lack of stakeholder cooperation due to poor representation during the discussions, which also reflects the inadequacy of mutual respect, confidence and trust among stakeholders. As a recommendation, frequent team meeting discussions provide a platform for effective information exchange, thus help to reduce mixed-use project failures in Malaysia.