The Impact of Organization’s Dynamic Capabilities on Information Systems Project’s Success in the Jordanian Telecommunication Sector

Abstract

Information Systems (IS) ecosystems change rapidly which makes IS projects’ success challenging. Project success eventually impacts organizational competitive advantage which is a major concern for telecommunication organizations. dynamic capabilities (DC) are needed for organizations to continually transfer, shift and reallocate their organizational capabilities according to the dynamic changes occur in the surrounding ecosystem. This paper aims at investigating the impact of organizational dynamic capabilities (DC) on IS project success in telecommunication organizations in Jordan. A survey is used as an instrument of research in order to achieve the research’s main objectives. The study is carried out by surveying (233) employees who participated in IS projects. The survey paragraphs are validated and approved by a panel of experts. Consequently, data extracted from the questionnaire is statistically analyzed using the Statistical Package for the Social Sciences (SPSS) and AMOS applications. The findings reveal that employees in telecommunication organizations recognize and apply the concept of DC (Dynamic Capabilities) at a (High) level. Results also show that rate of IS projects success in telecommunication organizations in Jordan is (High). It also shows that DC along with its four main dimensions, contribute in all three dimensions of IS project, and that project capabilities play a major role mediating the impact of DC on IS project success. The study has several contributions on both academic and practical levels. For example, it links DC for becoming basis for software projects success.