Organizational agility assessment of a moroccan healthcare organization in times of COVID-19

Abstract

Since its appearance, COVID-19 has severely impacted the healthcare sector all over the world. The healthcare organizations should be agile in order to cope with this new health crisis. Indeed, organization agility was highly recommended as an essential basis for flexibility, innovation, speed, as well competitiveness. Different research provided different conceptual models suitable to evaluate the organization agility. In this sense, this paper presents an assessment model, which by defining different agile enablers, criteria and attributes, aims at identifying the least and the most suitable enablers influencing the healthcare organization agility. To realize it practically, this paper uses the fuzzy logic approach which provides the improvement directions for enhancing the organization agility. Subsequently, the data gathered from a Moroccan healthcare organization was substituted in this assessment model and the level and the suggestions improvement for agility were derived. In this way, the organization will integrate the successful combination of the agility enablers in this dynamic environment.