The role of digital competence and trust in technology in inclusive and sustainable e-health development for seniors

Abstract

This article examines the significant demographic changes that European countries are experiencing due to population aging, which is considered one of the most pressing challenges of the 21st century. The study focuses on the dual nature of this phenomenon: the adverse effects that aging populations have on public budgets and healthcare systems, and the potential of the rapid growth of the “silver economy,” an economic sector linked to the needs and consumption behaviors of older adults. The primary objective is to analyze the role of digital competence and trust in technology in the implementation of e-health services, which are adapted to seniors’ needs. The research area encompasses digital inclusion, barriers to technology adoption among older adults, and the impact of digital health solutions on their quality of life and well-being. Using the Digital Competence framework, the article analyses dimensions of digital competence. It identifies both systemic and individual obstacles that hinder the implementation and use of e-health services among seniors. Based on this analysis, the article offers recommendations for creating sustainable, accessible and user-friendly digital health platforms. It emphasizes the importance of integrating digital education, systemic support, and inclusive software design, which can better meet the specific needs of the aging population. This comprehensive approach aims to support seniors’ active participation in the digital society and ensure the long-term sustainability.