The Effectiveness of Use of the Sidoarjo Peoples’s Service System (SIPRAJA) in Improving Public Services in Tambakrejo Village, Waru District, Sidoarjo Regency

Abstract

The Sidoarjo People's Service System (SIPRAJA) is an innovation created by the Sidoarjo Regency Government in improving the quality of public services. This is done by the Tambakrejo Village Government in using the Sidoarjo People's Service System (Sipraja) which is expected to be able to provide effective services to the community. The purpose of this study is to describe the effectiveness of using Sipraja in improving public services in Tambakrejo Village. This study uses a qualitative method that seeks to explore oral data through the interview process, written data through observations on documents. The analysis of this study uses six indicators which include human resources, system quality, information quality, service quality, user satisfaction and net benefits. The conclusion of this study shows that Sipraja service in Tambakrejo Village can be considered effective, because the system is able to reduce the duration of bureaucratic time in various community needs and administering permits. However, there are still several factors that hinder the effectiveness of Sipraja services, namely; 1) Lack of understanding about the technicalities of Sipraja; 2) Lack of in-depth socialization from the village government to the community regarding Sipraja. Referring to these advantages and obstacles, Sipraja is expected to continue to be addressed and developed to be able to provide more effective services to the community.