The Use of Artificial Intelligent in Discovering Sentiment Respond of Society through E-Government Service in Bulo Village

Abstract

This study aims to analyze the application of electronic government and the factors that influence the improvement in public services in village governance. The method used is qualitative research. The informants of this study were determined by an accidental sampling technique with 15 people. Data collection is done through observation, in-depth interviews, and documentation studies. The collected data is processed using data analysis techniques that include interview transcripts, data reduction, analysis, interpretation, and triangulation to conclude further. This study indicates that the application of electronic government in improving public services in the village government is not optimal because the village government has not prioritized the electronic government. The services provided are still complicated; there are still many services that have not been reserved for electronic-based services, which have resulted in ineffective and efficient services. It causes public servants to be less good. The dominant factors affecting the network are the internet, consistency, and resources.