An Agile Model for Assessing Quality of E-commerce Systems in Small and Medium Enterprises (SMEs) in Jordan

Abstract

The significance of the study is that it addresses one of the vital issues of our time, it provides a model to evaluate the quality of e-commerce systems and electronic services are comprehensive, objective and flexible to reach the ideal model. The proposed model can be used to compare the quality of e-commerce systems, or to improve the image and performance of a particular e-commerce systems or to provide reference guide for designers of the sites where their determination to new sites. To achieve the objectives of this study the researcher depended on two types of data: Secondary data: included reference books, periodicals and studies on the Internet. Primary data: included questionnaire designed for this purpose and was distributed over a sample study. Results of the study showed that there is an impact of technical attributes, managerial attributes, and human interface attributes on the performance and quality of e-commerce systems.