Total Quality Management in Academic Libraries

Abstract

Quality was a management tool especially for non- profit organizations like libraries. Total Quality relates to the quality management system of this total library process across the organizational functions and processes. It is not simply the end-quality of the services. Among the service industries such as Airlines, Banking institutions, Insurance companies and Health care providers, Libraries are the last to adopt TQM practices. For a long time, Librarians saw themselves as keepers of knowledge rather than active agents in information transfer. Though the main aim/objective of libraries is to satisfy the users, the library professionals often forget that. This article explain about various implementation of Total Quality Management in the academic libraries.