SERVANT LEADERSHIP AND JOB PERFORMANCE: EVIDENCE FROM AIRLINE COMPANIES IN JORDAN

Abstract

This study explores the impact of servant leadership (SL) on job performance among service employees in Jordanian airline companies. A convenient sample of (201) employees answered the self-administrated questionnaire. Structural Equation Model/AMOS was applied for statistical analysis. Results revealed a positive aggregate impact of SL on job performance (R-square = 0.44). Respondents showed moderate agreement that their leaders are exhibiting and practicing the SL style. Respondents assessed their performance level as moderate. The impact of sub-dimensions of SL revealed variation in impact on job performance. Conceptualization and creating value for the community sub-dimensions of SL did not show any impact on job performance. Servant leadership is a crucial element in enhancing the performance of employees, which in turn would improve the quality of services provided to customers.