End User Satisfaction With Cloud Computing: The Case of Hamad Medical Corporation in Qatar

Abstract

Cloud computing assures a faster, cheaper, and more efficient rendering of resources, which leads to huge popularity among businesses and specifically the health sector. The major objective of this research is to identify the benefits of cloud computing (CC) and the factors influencing user satisfaction. Utilizing a survey collected from 219 employees, the research model was tested. Results indicated that employee compliance issues, security and privacy issues, economic benefits, operational benefits, functional benefits, and trust are all significant predictors of satisfaction. Management issues and private cloud risks were not significant predictors of satisfaction. The coefficient of determination was R2 = 0.81. This study conducted comparisons between different categories of the sample based on their satisfaction level and concluded that age and education were significant discriminators while gender, experience, and department were not. Conclusions and future research are stated in the last section.