Optimizing Discovery: Developing a Holistic Approach to Managing a Discovery Service

Abstract

Discovery services have become prominent and valuable tools within many of today’s libraries. Created to meet user expectations in the age of Google, they aim to provide a single search platform for an institution’s electronic collections. Ideally, they connect users seamlessly to resources spread across various publisher platforms and databases. However, without proper configuration and regular assessment a discovery service may develop access barriers that frustrate and potentially drive away users. This presentation outlined a holistic approach developed at Ohio University Libraries for optimizing a discovery service through a combination of technical knowledge, open collaboration, and understanding the user experience.