Transforming Healthcare Performance: The Intersection of Digital Innovation and Organizational Commitment in Laboratory and Radiology Departments

Abstract

Digital transformation is a crucial aspect for hospitals in the era of the Industrial Revolution 4.0. The implementation of a Hospital Information System (HIS) supports process flows in hospitals, enhancing health service delivery. The integration between tools and electronic medical records through HIS accelerates the service process, emphasizing patient safety. The bridging process between laboratory tools, radiology installations, and HIS is expected to improve service speed and accuracy based on patient safety. However, since the bridging process began in 2020, there has been no evaluation conducted. This study aims to evaluate the effect of digital transformation and employee capabilities on the performance of employees in the Laboratory and Radiology Installations at Hospital X. Using a quantitative approach, data were collected from 47 mployees and analyzed through regression and path analysis to identify the relationships and effects between variables. The findings indicate that digital transformation and employee capabilities positively influence the performance of employees. The analysis also reveals that employee adaptation to digital procedures and new technologies is generally good, although there are areas needing improvement, such as troubleshooting and digital data interpretation. These results underscore the importance of strengthening both digital transformation initiatives and employee competencies to optimize health employee performance in hospital environments.